Guest Access 

Cross Lake Inn is a security-conscious facility. For the safety of our guests, staff and their belongings, the lobby doors remain locked. Registered guests receive a room key that provides access to the building, designated guest facilities and their assigned room.

Room keys must not be shared with unregistered individuals. Guests should not allow unknown persons into the building.

Visitors 

All visitors must:

• be 18 years of age or older;

• register with Inn staff before entering guest areas;

• remain with the registered guest they are visiting; and

• leave the property when requested by staff.

Visitors are not permitted to stay overnight unless they are added to the reservation and approved by Inn staff. Additional charges may apply.

Occupancy 

Room occupancy is limited to the maximum number of guests permitted for the room. All overnight occupants must be registered. The person named on the reservation is responsible for the conduct of everyone staying in or visiting the room, including any noise, damage, missing property or excessive cleaning.

Visitors may not use guest-only facilities unless authorized by Inn staff.

Failure to follow this policy may result in the visitor being asked to leave, cancellation of building access or termination of the registered guest’s stay without a refund.

On-Site Parking 

On-site parking is available for registered Cross Lake Inn guests. Parking is unassigned and subject to availability.

Guests must park only in designated areas and follow any directions provided by Inn staff. Vehicles must not block:

• the main entrance or guest access routes;

• emergency exits or fire lanes;

• loading and delivery areas;

• other vehicles; or

• snow-clearing and maintenance areas.

Large trucks, commercial vehicles, trailers and snowmobiles must be reported to Inn staff so an appropriate parking location can be assigned.

Snowmobiles must be parked in the area directed by staff. Snowmobiles may not be operated on walkways, near guest entrances or in a manner that creates excessive noise or a safety risk.

Guest Responsibility

Guests are responsible for:

• locking and securing their vehicles;

• removing valuables from view;

• ensuring vehicles are properly insured and registered;

• any damage caused by their vehicle, trailer or snowmobile; and

• moving their vehicle when requested for snow removal, deliveries, maintenance or safety reasons.

Vehicles must not be repaired, dismantled or left running for extended periods on Inn property. Fuel, oil or other hazardous substances must not be stored or discharged in the parking area.

Park at Your Own Risk 

Parking is provided at the vehicle owner’s risk. Cross Lake Inn is not responsible for theft, vandalism, weather-related damage or damage to vehicles or personal property, except where required by law.

Unauthorized, abandoned or improperly parked vehicles may be moved or removed at the owner’s expense after reasonable efforts are made to contact the registered guest.

Service Animals

Service animals assisting guests with disabilities are welcome. Guests requiring accommodation are encouraged to contact the Inn so that appropriate arrangements can be made

Pets

A maximum of two pets, weighing no more than 80 pounds each, may be accepted in designated pet-friendly rooms. A fee of $20 per pet, per night applies. Availability must be confirmed directly with the Inn. Pets must remain under the owner’s control and must not interfere with guests, staff, working dogs or service animals.

• Pets cannot be left unattended unless safely crated.

• Owners must clean up after pets.

• Excessive barking or aggressive behaviour is not permitted.

• Owners are responsible for pet-related damage.

• Pets should not enter food-preparation or fitness areas, except service animals where legally permitted.

Cooking is not permitted in guest rooms at Cross Lake Inn.

For fire safety, ventilation, cleanliness and pest prevention, guests may not bring or use personal cooking appliances in their rooms. Prohibited appliances include hot plates, portable burners, air fryers, toaster ovens, slow cookers, rice cookers, electric frying pans, grills and similar heating or cooking devices.

Guests may use the Inn-provided microwave and coffee station only for reheating prepared food and making beverages. The microwave must not be used for frying, grilling or preparing foods that create excessive smoke, grease or strong odours.

Guests requiring full cooking facilities may contact Inn staff to arrange access to the commercial kitchen, subject to availability and staff approval.

Unauthorized cooking, evidence of prohibited appliance use, smoke, grease, damage or excessive cleaning may result in additional charges. Serious or repeated violations may result in termination of the guest’s stay without a refund.

Cross Lake Inn is committed to providing a comfortable and respectful environment for all guests.

Quiet Hours

Quiet hours are from 12:00 AM to 7:00 AM. During these hours, guests and visitors must keep televisions, music, conversations and other noise at a level that cannot be heard outside the guest room.

No Parties 

Parties, large gatherings and disruptive activities are not permitted in guest rooms, hallways, the lobby or other shared areas at any time.

Guests must not:

• play loud music or operate televisions at excessive volume;

• shout, argue or create repeated disturbances;

• gather in hallways or outside guest rooms;

• allow more people in a room than the permitted occupancy;

• bring unregistered overnight visitors into the Inn; or

• engage in conduct that interferes with the comfort, safety or sleep of other guests.

Registered guests are responsible for the conduct of everyone staying in or visiting their room.

Inn staff may contact guests regarding a noise complaint and require the disturbance to stop immediately. Serious or repeated violations may result in visitors being asked to leave or the guest’s stay being ended without a refund.

Guests may also be charged for damage, excessive cleaning or other costs resulting from a party or disruptive gathering.

Emergency services or law enforcement may be contacted when necessary.

Guest Conduct 

Cross Lake Inn expects all guests and visitors to behave responsibly and respectfully toward staff, other guests and Inn property.

The following conduct is not permitted:

• public intoxication or disorderly behaviour;

• fighting, threats, harassment or intimidation;

• excessive noise or disruptive gatherings;

• illegal drug use or other illegal activity;

• damage to Inn property;

• interfering with staff members performing their duties;

• behaviour that creates a safety risk or disturbs other guests.

Registered guests are responsible for the conduct of their visitors and anyone staying in their room.

Inn staff may refuse alcohol service, restrict access to shared areas, ask a visitor to leave or end a guest’s stay when behaviour threatens safety, damages property or repeatedly disrupts others. Guests removed for serious or repeated policy violations may not receive a refund and may be charged for damage or excessive cleaning.

Law enforcement or emergency services may be contacted when necessary.

Alcohol

Alcohol must be consumed responsibly. Guests must follow all posted rules and staff directions relating to the Inn’s bar, vendor, guest rooms and shared areas.

Cannabis 

Cannabis smoking and vaping are not permitted anywhere on Cross Lake Inn property, including guest rooms, smoking rooms, common areas, entrances and outdoor property areas.

Cross Lake Inn expects guests and visitors to treat guest rooms, shared facilities, furnishings and equipment with reasonable care.

The registered guest is responsible for the condition of the room and for the conduct of everyone staying in or visiting the room.

Guest Responsibility

Guests are responsible for damage, missing property and excessive cleaning caused by:

• the registered guest;

• additional occupants;

• visitors;

• pets; or

• anyone granted access to the room by the guest.

Guests must report accidental damage, spills, broken equipment or maintenance concerns to Inn staff as soon as possible. Prompt reporting may help prevent further damage.

Damage Charges

Guests may be charged for the reasonable cost of repairing or replacing damaged or missing Inn property.

This may include:

• furniture, bedding, mattresses and linens;

• televisions, remotes and electronic equipment;

• microwaves, refrigerators and coffee stations;

• doors, locks, windows, walls and flooring;

• bathroom fixtures and plumbing;

• room keys and access devices;

• fitness, kitchen or laundry equipment; and

• other Inn furnishings, supplies or property.

Damage caused by misuse, negligence, prohibited activities or failure to report a problem may result in additional charges.

Excessive Cleaning

Normal housekeeping is included with the room. Additional charges may apply when cleaning requirements go beyond ordinary use.

Excessive cleaning may include:

• large food or beverage spills;

• grease, smoke, ashes or cooking residue;

• strong or lingering odours;

• pet waste, excessive pet hair or pet-related damage;

• bodily fluids or other biohazardous materials;

• stains, burns or damage to bedding, towels or furniture;

• large amounts of garbage;

• confetti, glitter or decorations;

• furniture that has been moved or damaged;

• evidence of smoking or vaping in a non-designated room;

• cannabis smoke or vapour anywhere on the property; or

• cleaning required after a party or prohibited gathering.

Prohibited Activities

Guests may be charged for cleaning or damage resulting from violations of Inn policies, including:

• cooking in guest rooms;

• using prohibited cooking appliances;

• smoking or vaping outside designated areas;

• cannabis smoking or vaping on the property;

• unauthorized parties or gatherings;

• exceeding room occupancy;

• allowing unregistered visitors to damage property; or

• allowing pets on furniture or bedding when prohibited.

Room Inspection and Payment

Guest rooms may be inspected after check-out.

When damage, missing property or excessive cleaning is identified, Cross Lake Inn may:

• retain all or part of the room deposit;

• charge the credit card used to secure the reservation;

• issue an invoice for additional costs; or

• require payment before accepting a future reservation.

Charges will be based on the reasonable cost of cleaning, repair, replacement, labour and any related loss caused by the room being unavailable for another guest.

When possible, the Inn will document the condition of the room and provide an explanation of the charges.

Serious Damage

Intentional damage, theft, unsafe conduct or serious destruction of property may result in:

• immediate termination of the stay without a refund;

• refusal of future accommodation;

• recovery of repair or replacement costs; and

• notification of law enforcement when appropriate.

All reservations at Cross Lake Inn must be secured with a valid credit card. Credit card is the only accepted method of payment.

Payment

Payment for the room is due at check-out unless other arrangements have been approved by Cross Lake Inn in advance.

The registered guest is responsible for:

• all room charges;

• additional approved services;

• damage or missing property;

• excessive cleaning charges;

• lost, damaged or unreturned keys; and

• other charges resulting from a violation of Inn policies.

Any outstanding charges may be applied to the credit card used to secure the reservation.

Room Deposit

A room deposit is required at check-in and must be paid by credit card.

The deposit is held as security for:

• return of the room key;

• damage to the guest room or Inn property;

• missing furnishings, equipment or supplies;

• excessive cleaning;

• unpaid charges; and

• other costs resulting from a policy violation.

The deposit will be refunded after check-out when:

• the room key has been returned;

• all room charges have been paid; and

• the room has been checked for damage, missing property or excessive cleaning.

When applicable charges exceed the amount of the deposit, the remaining balance may be charged to the credit card used for the reservation.

Room Keys

Room keys provide access to the assigned guest room, the locked guest entrance and designated guest facilities.

Guests must:

• keep their room key secure;

• not share the key with an unregistered person;

• report a lost or damaged key immediately;

• not copy or alter the key; and

• return all issued keys at check-out.

The registered guest is responsible for every key issued for the room.

Lost, Damaged or Unreturned Keys

A charge may apply when a room key is lost, damaged or not returned.

The room deposit may be withheld until the key is returned or the applicable replacement and security costs have been paid.

For security reasons, Cross Lake Inn may replace, change or reprogram room access when a key is lost, stolen or not returned. Related costs may be charged to the registered guest’s credit card.

Departures Outside Regular Check-Out Procedures

Guests leaving before staff are available must arrange payment, room inspection and key return with Inn staff in advance.

Keys must not be left in an unsecured location unless specific instructions have been provided.

Cross Lake Inn offers both designated smoking rooms and smoke-free rooms. Guests must request a smoking room when booking, as availability is limited and cannot be guaranteed.

Under Manitoba law, smoking or vaping may occur in a hotel guest room only when that room has been specifically designated for that purpose and meets applicable requirements. Smoking and vaping are prohibited in enclosed public areas and indoor workplaces, including hotel common areas.

Designated Smoking Rooms

Registered guests may smoke tobacco or use tobacco-vaping products only in rooms specifically designated by Cross Lake Inn as smoking or vaping rooms.

Guests must:

• use the ashtrays provided;

• ensure cigarettes, cigars and other smoking materials are fully extinguished;

• keep smoking materials away from bedding, furniture and other flammable items;

• never smoke while in bed;

• avoid creating excessive smoke, ashes, burns or lingering odours; and

• report damaged ashtrays, smoke detectors or other safety concerns to Inn staff.

Smoking-room status does not permit unsafe conduct, damage or interference with other guests.

Smoke-Free Rooms

Smoking and vaping are not permitted in rooms designated as smoke-free.

Guests must not smoke or vape near an open smoke-free room door or allow smoke or vapour to enter smoke-free rooms.

Evidence of smoking or vaping in a smoke-free room may result in:

• an excessive-cleaning charge;

• charges for damaged bedding, furniture or other property;

• termination of the guest’s stay without a refund; or

• refusal of future accommodation.

Common and Shared Areas

Smoking and vaping are not permitted in:

• the lobby;

• hallways or stairways;

• the hospitality room;

• the commercial kitchen;

• the fitness centre;

• guest laundry areas;

• washrooms;

• entrances or access routes where prohibited; or

• any other indoor area not specifically designated for smoking or vaping.

Guests using an outdoor smoking area must follow posted signs and staff directions and properly dispose of cigarette butts and other waste.

Smoke Detectors and Safety Equipment

Guests must not cover, remove, disconnect or tamper with smoke detectors, alarms, sprinklers or other safety equipment.

Tampering with safety equipment may result in immediate termination of the stay, additional charges and notification of emergency services or law enforcement when appropriate.

Cannabis

Cannabis smoking and vaping are not permitted anywhere on Cross Lake Inn property, including designated tobacco-smoking rooms and outdoor areas.

Guest Responsibility

The registered guest is responsible for ensuring that all occupants and visitors follow this policy.

Guests may be charged for damage, burns, smoke contamination, missing property or cleaning beyond normal housekeeping. Serious or repeated violations may result in the guest being required to leave without a refund.

Check-In

Check-in begins at 3:00 PM.

The registered guest responsible for the reservation must be at least 18 years old and present valid government-issued photo identification at check-in.

All overnight occupants must be registered with Cross Lake Inn. Guests arriving before 3:00 PM may ask whether their room is ready, but early access is not guaranteed.

Room keys provide access to the guest’s assigned room, the locked entrance and designated guest facilities. Keys must not be shared with unregistered individuals.

Check-Out

Check-out is by 11:00 AM on the confirmed departure date.

Before leaving, guests must:

• remove all personal belongings from the room;

• return their room key;

• settle any remaining room, service or damage charges; and

• advise Inn staff that they are checking out.

Guests should inspect the room before departure. Cross Lake Inn is not responsible for belongings left behind, except where required by law.

Late Check-Out

Late check-out is not automatic and must be requested directly from Inn staff.

Approval depends on:

• room availability;

• upcoming reservations;

• housekeeping schedules; and

• operational requirements.

Guests must receive approval before remaining in the room past 11:00 AM. Requesting a late check-out does not guarantee that it will be granted.

Any applicable late check-out fee will be confirmed when the request is approved.

Guests who remain in the room after 11:00 AM without authorization may be charged an additional fee. If the delay prevents the room from being prepared for an incoming reservation, further charges may apply.

A late check-out does not extend access to all Inn services or facilities beyond their regular hours.

Reservations must be cancelled or reduced at least 48 hours before the scheduled check-in time of 3:00 PM.

For example, a reservation beginning on Friday must be cancelled or reduced by 3:00 PM on Wednesday.

Cancellations

Cancellations received less than 48 hours before check-in will be charged the cost of the first night’s stay for each room reserved. The charge will be applied to the credit card used to secure the reservation.

No-Shows

A reservation is considered a no-show when the guest does not arrive on the scheduled arrival date and has not contacted Cross Lake Inn to cancel or arrange a late arrival.

No-shows will be charged the first night’s stay for each room reserved, and the rooms may be released for other guests.

Booking Modifications

Requests to change a reservation must be made directly with Cross Lake Inn. Modifications may include:

• changing arrival or departure dates;

• changing the number or type of rooms;

• adding or removing rooms;

• changing the number or names of registered guests; or

• arranging a late arrival.

All modifications are subject to room availability. Changes may also result in a different room rate.

Requests that reduce the number of rooms or shorten the reservation must be received at least 48 hours before the scheduled 3:00 PM check-in time.

Changes made less than 48 hours before check-in that remove a room, shorten a stay or move the reservation to another date will be treated as a late cancellation. The first night’s stay may be charged for each affected room.

Adding rooms or extending a stay is subject to availability and the applicable room rate at the time the change is requested.

Guests are responsible for confirming that their cancellation or booking modification has been received and approved by Cross Lake Inn.

Cross Lake Inn provides shared facilities for the convenience of registered guests. These areas include the hospitality room, fitness centre, guest laundry and commercial kitchen.

Guests must use all shared facilities responsibly, follow posted instructions and respect other guests using the space.

General Facility Rules

Shared facilities are available to registered guests during posted hours and are subject to availability.

Guests must:

• keep noise at a reasonable level;

• leave furniture and equipment in their proper place;

• clean up after themselves;

• dispose of garbage in the appropriate containers;

• report damaged, malfunctioning or unsafe equipment to Inn staff; and

• follow all posted instructions and staff directions.

Food, beverages and personal belongings must not be left unattended in shared areas. Cross Lake Inn is not responsible for property left behind.

Visitors may use shared facilities only with approval from Inn staff.

Hospitality Room

The hospitality room may be used by registered guests for relaxing, working or meeting with others.

The room may also be reserved for small meetings, catered gatherings or business needs. Reservations must be arranged with Inn staff and may be subject to availability, additional conditions or fees.

Guests must not disturb others, exceed the approved occupancy or rearrange furniture without permission.

Fitness Centre

Fitness equipment must be used safely and only for its intended purpose.

Guests are responsible for determining whether they are physically able to use the equipment. Appropriate footwear and clothing must be worn.

Equipment must be wiped down after use. Damaged, malfunctioning or unfamiliar equipment must not be used and should be reported to Inn staff immediately.

Guest Laundry

Guest laundry facilities are available for a nominal fee.

Guests must remove clothing promptly when a cycle is complete and clean up detergent, water or other spills.

Cross Lake Inn is not responsible for clothing that is lost, damaged, left unattended or removed by another guest.

Commercial Kitchen

Cooking is not permitted in guest rooms. Guests requiring cooking facilities may request access to the commercial kitchen.

Kitchen access must be arranged with Inn staff and is subject to availability. Guests may be required to receive instructions before using kitchen equipment.

Guests using the kitchen must:

• follow all food-safety and equipment instructions;

• use appliances and equipment only as intended;

• remain in the kitchen while appliances are operating;

• clean and sanitize surfaces, dishes and equipment after use;

• properly store or remove all food;

• dispose of garbage and food waste;

• avoid interfering with catered events or other approved kitchen use; and

• report spills, damage or equipment problems immediately.

Personal food and supplies must be clearly identified and removed when the guest checks out. Unlabelled, spoiled or abandoned food may be discarded.

Use at Your Own Risk

Guests use the fitness centre, commercial kitchen, laundry equipment and other shared facilities at their own risk.

Guests are responsible for:

• using equipment safely and only as intended;

• following posted instructions and staff directions;

• determining whether they are physically able to use the equipment;

• stopping immediately if equipment appears damaged, unsafe or unfamiliar;

• using reasonable care to prevent injury or property damage; and

• reporting hazards, injuries or equipment problems to Inn staff.

Cross Lake Inn is not responsible for injury, loss or damage resulting from a guest’s misuse of equipment, failure to follow instructions, medical condition, lack of supervision or voluntary participation in an activity, except where responsibility cannot legally be excluded.

Guests must not use equipment while impaired by alcohol, cannabis, medication or any other substance that may affect judgment, balance or coordination.

Damage and Policy Violations

Guests are responsible for damage, missing equipment, excessive cleaning or other costs resulting from their use of shared facilities.

Access may be suspended when a guest:

• misuses equipment;

• creates an unsafe condition;

• fails to clean up;

• repeatedly disturbs others; or

• refuses to follow staff instructions.

Serious or repeated violations may result in additional charges or termination of the guest’s stay without a refund.